Boston Globe Customer Service (BGCS) 2.1
Free Version
Publisher Description
The Boston Globe offers our home delivery and digital subscribers more control of customer service with a convenient mobile customer service option. The Boston Globe Customer Service (BGCS) mobile app is a replica of the customer service available by self-service phone, but gives you control and freedom to get the support you need on your time, without having to place a call: Request home delivery vacation stop and restart Report a missing/late paper or paper issues Start, stop and resume an agent chat ANYTIME without repeating yourself Check your account Discuss other issues with an agent with text, voice note, and picture chat options With the BGCS app, there s never any hold time. Most subscription issues can be completed by you, with a few clicks in the app. If you need to chat with an agent, just enter your request and hit send, and go about your day. When an agent is available or has addressed your issue, you will receive a notification on your phone (like a text alert) and can start back up exactly from where you left off when you are ready. No hold times, because your time is very important! With The Boston Globe and the BGCS mobile app, you don t have to wait around. We have your request and it doesn t stop when you close out the app. We re working behind the scenes on your behalf. The BGCS app is free to Boston Globe home delivery and digital subscribers. Account information is required to set up your account profile and log in to begin using the app. Once your account information is entered, it can be saved for convenience. All chat history activity is stored for your reference. You can click on a past chat and restart it anytime, even if you didn t complete the activity the first time. The customer service agents will see the history to quickly get up to speed on your service request to resolve your issue. Boston Globe customer service agents are available for chat Monday-Sunday 8am-5pm ET, and will respond to your request as soon as they are online. The following iOS 7 devices are compatible with the BGCS app: iPhone 5S, iPhone 5C, iPhone 5, iPhone 4, iPhone 4S.
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
About Boston Globe Customer Service (BGCS)
Boston Globe Customer Service (BGCS) is a free app for iOS published in the Newsgroup Clients list of apps, part of Communications.
The company that develops Boston Globe Customer Service (BGCS) is Contact Solutions, Inc. The latest version released by its developer is 2.1.
To install Boston Globe Customer Service (BGCS) on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2014-03-28 and was downloaded 4 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Boston Globe Customer Service (BGCS) as malware if the download link is broken.
How to install Boston Globe Customer Service (BGCS) on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the Boston Globe Customer Service (BGCS) is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After Boston Globe Customer Service (BGCS) is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
